Return and Refund Policy:
At Sri Precision Chemicals Co (SPC), we take pride in delivering high-quality chemical products to our customers. We are committed to providing you with the best products and service. However, please be aware that due to the nature of our chemical products, we do not offer returns or refunds. It is essential to thoroughly inspect and verify your order upon delivery to ensure that the products meet your expectations and requirements.
Please review the following policy for more details:
1. No Returns: SPC does not accept returns for any of the chemical products we sell. We ask all customers to make their purchase decisions carefully and to consult with our customer support team or your own experts if you have any doubts or concerns about the products you are considering.
2. No Refunds: Refunds will not be issued for any products, except in cases where we have shipped incorrect or damaged products. In such instances, please contact our customer support team within 10 business days of receiving your order, and we will work to resolve the issue promptly.
3. Incorrect or Damaged Products: If you receive an incorrect or damaged product, please notify us immediately by contacting our customer support team with your order number and a description of the issue. We may request photographic evidence of the damage or incorrect shipment. We will assess the situation and, if applicable, provide you with a replacement or a refund.
4. Cancellation Policy: Orders cannot be canceled once they have been processed and shipped. Please double-check your order before confirming the purchase.
5. Warranty: Some of our products may come with manufacturer warranties, which will be specified in the product documentation. Please review these warranties carefully, as they may provide additional options for resolving product-related issues.
6. Customer Support: If you have any questions or concerns about our products or services, our customer support team is available to assist you. You can reach them at our customer care.
While we understand that issues may occasionally arise, we aim to provide a smooth and hassle-free shopping experience for our customers. Please do not hesitate to reach out to our customer support team if you have any questions or require assistance with your order. Your satisfaction is important to us, and we are here to help in any way we can.
